United States Mask was founded to ensure all Americans have access to quality and reliable N95 respirators made here in the U.S.A. Every effort has gone into making sure each United States Mask product performs and adheres to internal and regulatory quality control standards.
While we stand behind our products, we understand there might be times when a customer might want to initiate a return. After ten (10) business days from date of delivery, United States Mask will not accept any returned items from customers. Under no circumstances will products be accepted for return after ten (10) business days of delivery without written authorization from United States Mask.
Any product that a customer believes is defective will be reviewed by United States Mask on a case-by-case basis. Customers may submit requests for returns to email@example.com and provide all of the following information.
- Purchase Order or Invoice Number
- Reason for Return
United States Mask will review the provided information and, based on internal and regulatory quality control standards, make a decision to whether the product is performing as intended. If United States Mask deems that the product is defective, United States Mask will either (1) at the customer’s option, fully credit the customer the number of defective products by the purchase price reflected on the invoice or purchase order or, (2) replace any defective products for zero additional transportation and insurance costs.